FAQ

How can I contact Lightify?

You can contact us anytime at info@shoplightify.com. Our customer support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

Orders are shipped from our international fulfillment centers, primarily based in Hong Kong.

Can I change or cancel my order?

We process orders as quickly as possible. Any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time cannot be guaranteed. Once received, orders may be returned for a full refund in accordance with our return policy.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday. Please allow 1–3 business days for processing. Orders are shipped the business day following processing. We do not process or ship orders on weekends or holidays.

How long will it take to receive my order?

Due to high demand and international shipping, delivery typically takes 2–4 weeks, depending on your location.

What if I don’t receive my order?

If your order has not arrived within 30 days of shipment, you are eligible for a full refund.

Will I be charged customs duties or taxes?

Prices on our website are displayed in USD and are tax-free. Depending on your location, you may be responsible for import duties, taxes, or customs fees upon delivery. These charges are determined by your local customs authority and are not covered by Lightify. We are not responsible for delays caused by customs.

How do I return an item?

To initiate a return, please contact us at info@shoplightify.com. and our team will guide you through the process.

What if my item arrives damaged, defective, or incorrect?

If you receive an item that is damaged, defective, missing, or incorrect, please contact us immediately. Include your order number, clear photos of the item, and any relevant details so we can resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method. Credit and debit card refunds typically appear within 7–10 business days after we receive the returned item or approve the cancellation. If your refund has not appeared, please contact your card-issuing bank for further assistance.